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Guest Services

Our guest services staff is here to assist you with general inquiries about Navy Pier and nearby attractions. The guest services desk is located at the front of Navy Pier between Giordano’s and Bubba Gump Shrimp Co. Additional guest services kiosks are located near Jimmy Buffet’s Margaritaville/West Garage Parking Door 1 and near West Garage Parking Door 5. Guest Service staff can be identified by a navy blue shirt and khakis. You may speak with a Guest Services staff members during operating hours by calling 1-312-595-PIER (7437). Our hotline number is accessible during operating hours at 1-312-595-5155.

Please Note: The Family Pavilion, which houses several restaurants, retail shops, kiosks and more, has seen tremendous success over the years with the help of the Pier’s longstanding partners that have occupied it. Now, the space is set to complement those experiences and showcase a bold, contemporary design to match the new Food Experience that opened last summer. Drawing on Chicago authenticity, the renovation will also enhance the guest experience, with improved features and new partnerships to better accommodate guests as they explore the Pier and take advantage of the diverse offerings in the Family Pavilion. The Guest Services Kiosk has been relocated to the vestibule in between the double doors near Giordano’s. The guest services information desk has been moved near the McDonald’s entrance. Both will remain open during construction.

The Guest Services Desk is staffed from:
Sun – Thurs: 10am – 10pm
Fri & Sat: 10am – Midnight

Overhead Music System

Rockbot

Request a song on your smart phone and hear it played during your visit at Navy Pier!

Just follow these simple steps:
1. Download the ROCKBOT app and select Navy Pier to see the music playing.
2. Request a song from Navy Pier’s soundtrack.
3. Vote on the playlist to determine what order the songs are played

For more information on ROCKBOT, click here.

Guest Services FAQS

Where are the closest restrooms?

The closest restrooms to the main entrance of Navy Pier are located in the Family Pavilion. The women’s and men’s restrooms are located next to the escalator. Additional restrooms are located by Jimmy Buffet’s Margaritaville Bar & Grill in the New Food Experience, in Pier Park, by Riva Restaurant, by Billy Goat, by Entrance 2, and by the Aon Grand Ballroom. During events, restrooms are open in Festival Hall.

Where can I get a cab?

Throughout the day, cabs are typically parked along North Streeter Drive (just south of Navy Pier’s building). You can also request a cab and both entrance 1 and 2.

Where can I purchase Centennial wheel tickets?

Centennial wheel tickets can be purchased here.

What types of restaurants are located on Navy Pier?

Navy Pier offers a variety of sit-down restaurants and a food court to satisfy any palate. View a listing of all restaurants at Navy Pier.

What’s there to do nearby Navy Pier?

Navy Pier is in the vibrant Streeterville neighborhood of Chicago, chock full of restaurants, hotels, bars, lounges, and nightlife. For more information on popular destinations in the area, visit the Choose Chicago Streeterville page.

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